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I am a strategic program manager and operations leader dedicated to executing high-stakes initiatives that drive business scale and efficiency. With a track record of directing complex platform migrations, using AI-powered innovation for advanced user sentiment analysis, and pioneering generative AI pilots, I specialize in transforming operational workflows. I excel at aligning cross-functional leadership—including Legal, PR, and Engineering—to mitigate risk, optimize resource allocation, and deliver cross-organizational business value

My experience spans:

• Strategic Program Management & Adoption | I orchestrate scaled initiatives designed to accelerate product adoption, educate global user bases, and deepen customer engagement across digital ecosystems.
• Vendor Operations & Resource Optimization | I manage external vendor partners and optimize workflows to scale support infrastructure, improve issue-resolution times, and maximize cost-containment across communication channels.
• Business Intelligence & Voice of the Customer (VoC) | I synthesize complex, qualitative user feedback into quantitative business insights, bridging the gap between global users and internal product teams to directly influence feature prioritization.
• Risk Mitigation & Scaled Content Strategy | I design and deploy proactive, educational content strategies that mitigate business risk, address widespread user friction, and significantly deflect high-cost 1:1 operational escalations.

MY EXPERIENCE

2022 - present, Google, Remote

Product Support Manager​, Social & Community for Android Business Communications, Google TV, Android TV, Gboard, Personal Safety, Files by Google

2022-2025: Manager, gUP Platforms & Devices Community

2021 - 2022, Mural, Remote

As Director of Community, I led a team that focused on launching, building, and growing the Mural Community forum, creating community program strategy, measuring the success of the Community, and more.

2020 - 2020, GitLab, Remote

At GitLab as Senior Manager of Community and Advocacy, I led and developed a remote and globally distributed team of 5 engaged Community Advocates. I defined and executed the strategy with which all GitLab team members can actively engage with the wider social community across 15+ platforms as the company scales. 

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2014 - 2020, InVision App, Remote

My work played a critical role in educating and supporting customers and harnessing the power of community at InVision as the fully distributed company grew and raised a total of $235.2M in funding over 7 rounds. 

2019-2020: Senior Manager, Community and Content

2017-2019: Manager of Community Support

2014-2017: Documentation Specialist

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2008 - 2014, VRBO, Austin, TX

Launched 5 global Help Centers and relaunched existing customer Community forum with new design. 

2012-2014: Manager, Community & Social Media

2010-2012: Knowledge Management Specialist

2008-2010: Copywriter

Connect with me on LinkedIn.